You can speak to a Hostking support agent with live chat on the Hostking website, or by opening a support ticket from the client area. Live chat is the fastest route during the posted hours. Outside those hours, use a support ticket.
Before you start
Have these details ready. They help the agent find your account and understand the problem quickly.
- The service involved, such as web hosting, WordPress hosting, reseller hosting, business email or a domain.
- What you were doing when the problem happened.
- Any error message, copied exactly as it appears.
- Any account identifier. You will find this in your welcome email or in the client area at https://my.hostking.host.
Contact support with live chat
Live chat is available 7 days a week, from 05:00 to 20:00 UTC. Use it for urgent issues or quick questions.
- Go to the Hostking website.
- Find the live chat option on the page.
- Start a chat and describe your issue.
- Share any error message or account identifier when the agent asks.
Contact support with a ticket
Use a support ticket for non-urgent issues, or when you need to include detailed information or files. Tickets are also the best option when live chat is closed.
Steps to open a ticket
- Go to the Hostking client area and log in.
- Find the support section in the client area.
- Start a new support ticket.
- Choose the service the issue relates to.
- Describe the problem, what you were doing, and any error message.
- Submit the ticket and keep the reply page or email open for updates.
Other ways to reach support
Support is also listed as available by email and WhatsApp. The channels offered depend on your service. For example, Web Hosting customers have live chat, tickets and email, while Reseller Hosting customers have live chat. If you are unsure which channels apply to your plan, check your welcome email or the client area.
Troubleshooting
Live chat is not available
Live chat runs from 05:00 to 20:00 UTC, 7 days a week. Outside those hours, open a support ticket from the client area instead.
I cannot log in to the client area
Check that you are using the correct login details from your welcome email. If you have forgotten them, use the password recovery option on the login page. If you still cannot log in, contact support using live chat from the Hostking website.
I cannot find the support section
Log in to the client area at https://my.hostking.host first. The support section is in the client area after you log in.
The chat closed before my issue was solved
Open a support ticket from the client area. Include a summary of the chat and any error message, so the next agent can pick it up quickly.
If you are still stuck, contact support via live chat on the Hostking website, or open a ticket from the client area.
