To update your personal details, log in to the client area, open your account menu, and edit your name, email address, phone number or billing address. There are actually two separate records you may need to update: your login details and your profile details.

Why there are two places to update

The client area stores your login information separately from your account profile. This means your email address for logging in and your email address for billing or support may not update at the same time unless you change both.

  1. Log in to the client area
  2. Click your name in the top corner to open the account menu
  3. Select Account Details to update your login email address or security settings
  4. Select Your Profile to update your name, company name, phone number, billing address and other contact details
  5. Make your changes in the relevant page
  6. Scroll to the bottom and click Save Changes

Updating your login email address

If you change your email address under Account Details, this also becomes your new login username. Make sure you have access to the new address before saving, as you will need it next time you log in.

Updating your profile details

Under Your Profile, you can update your first name, last name, company name, email address, mailing address, phone number and language. Click Save Changes at the bottom of the page once you are done.

Changing your password

Password changes are usually found in the same Account Details area as your login email address. You will need to enter your current password, then your new password twice. You may be asked to log in again after saving.

Updating domain contact (WHOIS) details

If you only want to change the contact details attached to a specific domain, this is done separately from your account profile. Go to the domain management page for that domain in the client area and look for a Contact Details or WHOIS option.

Changing a domain's registrant email address can trigger a 60-day transfer lock on that domain, in line with standard domain registry rules. Avoid changing registrant contact details shortly before you plan to transfer a domain away from Hostking.

Troubleshooting

  • If your changes do not appear to save, check both Account Details and Your Profile, as these are separate pages
  • If your login email address has not updated, confirm you edited it under Account Details rather than Your Profile
  • If you cannot log in to make these changes, contact Hostking via live chat or by raising a support ticket from the client area
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