As a host its hard for us to pickup or suspend someone that has commited fraud. If we spot possible fraud while doing maintenance on our server or get abuse complaints from companies we do an internal investigation. However as we are part of a ISPA it better for the experts to look into it. This means that fraud cases or even possible fraud cases can be sent to them and they will investigate it with detail and provide us with the outcome if we should disable the customers account and provide the information to police or to them and we have to abide by it.
Here is a message from their site on what to do and the process: https://ispa.org.za/press_releases/public-advisory-domain-name-fraud/
I’ve been a victim of online fraud, what should I do?
If you have been a victim of online fraud, then in addition to any of the above steps, you may also wish to report the matter to the appropriate authorities.
If a serious crime has been committed, you need to report it to the SAPS at a police station. Cybercrime, such as online fraud, is still a crime, and must be reported in the same way as any crime that may need to be investigated:
1.Draft an affidavit (sworn statement) which identifies you, the person who has committed a crime (if known), and the relevant facts.
2. Include a clear statement that you require the matter to be investigated further. Take this to your closest police station to lay a charge. Ask for the matter to be referred to the cybercrime division.
3. Make sure you obtain a reference (CAS) number and the details of the duty detective so that you can follow up.
4.It is important follow up continuously while being patient and polite – realise it may be up to you to ensure action is taken.
If you don’t want to report a crime, but would like to report possible online fraud or suspicious activity, you can use incident@cybersecurityhub.gov.za to report it to the national Cybersecurity Hub.
[1] https://www.internetworldstats.com/stats1.htm
[2] http://www.statssa.gov.za/?page_id=1854&PPN=P0318&SCH=7652
[3] https://p.widencdn.net/kqy7ii/Digital2019-Report-en
