Good day
There has been a few changes made with billing invoices as we have been experiencing a high volume of clients not paying there invoices by the due date given and have now been forced to put tighter measures in place
Please note that invoices are generated 7 days before the due date, and if payment is not received, suspension will occur 3 days after the due date.If you are making a payment from another bank, kindly ensure that it is processed promptly by the due date, as manual capturing is required, and interbank transfers can take up to 48 hours to reflect. This will help prevent any service suspension.
Additionally, extensions to due dates will no longer be permitted. Payments must clear in our bank account before any suspended services can be reinstated.
We appreciate your cooperation and understanding. Please let us know if you have any questions.
